Last updated: September 22, 2025
NextSolutions AI ('we', 'our', or 'us') operates Timmy AI. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
We collect several different types of information for various purposes to provide and improve our Service to you. This includes personal identification information such as email address, name, phone number, and business information you provide during registration.
Timmy AI uses the collected data for various purposes: to provide and maintain our service, to notify you about changes to our service, to provide customer support, to monitor the usage of our service, and to detect, prevent and address technical issues.
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations.
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
You have the right to access, update or to delete the information we have on you. You also have the right to data portability and the right to withdraw consent where we relied on your consent to process your personal information.
When a business connects its Instagram professional account, Facebook Page or WhatsApp Business account to Timmy AI, we receive the direct messages customers send to that business, together with the sender's username or display name and profile picture. We use this data for one purpose: to show those messages to the business in its inbox and to deliver the business's replies. We do not use Meta platform data for advertising, we do not sell it, and we do not share it with anyone other than the business the customer contacted and the service providers that host our infrastructure. Replies are only sent to people who messaged the business first, within the time limits Meta sets for business messaging.
A business can disconnect its account at any time from its Timmy AI settings, which stops us receiving further messages. A customer can remove Timmy AI from their own Meta account settings with the same effect. To have data we already hold deleted, see our data deletion instructions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you give a participating business your mobile number — by texting the business, by consenting on a call, or by checking the text-message consent box when booking online — we use it only to send messages about your bookings, orders and conversations with that business: confirmations, reminders, changes, waitlist and table-available notices you requested, secure payment links you asked for, and replies to questions you text. We do not send marketing messages under this program.
Message frequency varies with your activity, typically 1–5 messages per booking or conversation. Message and data rates may apply. Reply STOP to opt out at any time; you will receive one confirmation and no further messages from that number. Reply HELP for help, or contact support@nextsolutionsai.com.
Your number, opt-in record and message content are stored to deliver the service and honor your opt-out, and are processed by our messaging providers (such as Twilio) solely to transmit messages. Program terms are in our Terms of Service.
If you have any questions about this Privacy Policy, please contact us at timmyaiteam@gmail.com.